NeuraLegion - Customer Support Wanted

NeuraLegion - Customer Support Wanted!

NeuraLegion helps significantly improve application security at a lower cost by providing a 0-false positive, AI powered DAST & Fuzzer solutions that are purpose built for modern development environments.

We integrate into DevOps environments and enable you to run DAST scans as part of your CI/CD flows to identify a broad set of known (7,000+ payloads) and unknown (0-day) security vulnerabilities. We enable you to scan multiple protocols across Web, mobile & API and are built for developers to provide compliance on every build by providing remediation guidelines for every vulnerability identified.

About the Position

Everyone at NeuraLegion plays a critical role, and we all want co-workers who want to be here. We’re looking for a unique pedigree in our customer support candidates that is part support, part customer success, two parts can-do attitude and 3 parts passion and desire to help our customers.

Problem solving is one of the most important traits we need in our customer support reps, including the ability to think on your feet. Sure, NeuraLegion’s solutions are easy to deploy and work with, but every environment is different. The customer support team is our face to our customers and vital to maintain happy customers who renew and expand. Candidates need to have excellent English (talk, read, write), a technical degree and interest in Application Security, Windows, APIs and CLI services/commands.

We’ll be honest, the road for a customer success specialist is filled with both successes and challenges, with plenty of bumps along the way. If you are a thrill seeker, have a positive outlook (your glass is always half-full), and want to come back to work every day regardless of how things went yesterday, then this might be the right role for you.

Number of open positions: 3

Responsibilities:

Handling customer technical and functional support cases through phone, slack and email
Updating customers and knowledge bases with tech tips and brief documents
Proactively monitoring customer systems to verify smooth operation
Reactively responding to customer inquiries and both resolving their issues and educating them on product and security knowledge to leave them in a better place
Maintain client confidence by keeping their information confidential
Preparing reference material for users by drafting operation instructions

Qualifications:

Excellent English (verbal and written)
Technical degree and aptitude
Network design and implementation
Outstanding knowledge of software maintenance
Excellent problem solving and analytical skills
Database performance modification
Software performance modification
Process improvement

What We Offer:

We offer competitive salary and high growth potential
Great working environment in a modern office in the business center of Mostar
Working with a team of young professional and ambitious workers
Ability to work with professionals all around the world and a strong mentorship program & plenty of learning opportunities (perfect if you are a “junior” and just starting your career!)
Exciting social events, team building activities
A chance to expand your perspectives by attending high-level conferences, workshops and presentations
We are changing the world of application and API security. Do it with us.

NeuraLegion is committed to a diverse and inclusive workplace. NeuraLegion is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. If you’re looking for a challenge and want to enjoy where you work, you’ll love NeuraLegion.